Twitter suffered yet another of its all-too-frequent outages for part of the day on Tuesday. As is usually the case when this happens, we grumbled, and some started the inevitable 'where else can we go?' discussion. Some even decided to spend the day on Friendfeed to 'protest' how Twitter is often down.
For many of us, the occasional Twitter outage has just become part of the territory. But inevitably, the outages always lead to the 'I've had it with Twitter!' complaints from some.
But yesterday, GeekMommy had a great point about the constant outages...where is Twitter at when the problems crop up?
And that's a great point. If Twitter simply had a few people out using the service and educating us about why they are having the constant outages, the mood of the Twitter community would improve dramatically. For example, someone mentioned on Twitter that the outage yesterday appeared to be coming from them adding servers. I have no idea if that's why, but if Twitter WAS down because they were trying to add servers that would increase capacity, that's definitely something that Twitter should be telling its community about.
It's great that Twitter has such a loyal community, but they still need to invest some time interacting with that community. Masi-Guy made the point that we are basically complaining about a free service being down.
Tim's got a good point, but at the same time if Twitter can significantly improve how the community perceives the site by simply interacting with us, why wouldn't they? There's definitely something to be said for leaving a community alone and letting it grow organically, but at the same time, people will eventually leave a community if they feel that their opinions aren't being heard or acted on.
BTW speaking of Twitter, I apologize for the lack of posts recently, and 'I Blame Twitter'. If you aren't already, please follow me on Twitter, and I'll follow you as well.
Tags:The Viral Garden, Marketing