tag:blogger.com,1999:blog-24784219.post5819350809489920433..comments2024-03-06T03:58:39.540-06:00Comments on The Viral Garden: Experiencing social media vs monitoring itMack Collierhttp://www.blogger.com/profile/02723628321171539590noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-24784219.post-75283114660289010882011-08-04T13:35:43.857-05:002011-08-04T13:35:43.857-05:00I just now read this blog and I really appreciate ...I just now read this blog and I really appreciate this focus on good old fashioned "know your customer" service as opposed to "buy your customer" service. The whole shift to word-of-mouth marketing keeps people more honest (and more satisfied), in my opinion. Enjoy your blog!<br /><br />Theresa TrevorTheresa Trevorhttp://www.uRefer.comnoreply@blogger.comtag:blogger.com,1999:blog-24784219.post-55168677080272626612010-12-08T01:57:27.711-06:002010-12-08T01:57:27.711-06:00i strongly agree!
numbers and customer satisfactio...i strongly agree!<br />numbers and customer satisfaction level are different things.numbers not guarantee satisfactions..<br />when you understand customer you understand the need patterns,and then fulfilling needs brings loyalty and retention that is the point <br />great work..Custom Logo Designhttp://www.kooldesignmaker.comnoreply@blogger.comtag:blogger.com,1999:blog-24784219.post-78372155123285057502010-08-23T16:56:35.774-05:002010-08-23T16:56:35.774-05:00You remind me of the book by Dale Carnagie. "...You remind me of the book by Dale Carnagie. "listen first (people). Sell second (numbers). Thanks for the post. I'm using socaul media in the restaurant industry. I apply your post to my work.theloftbarandbistrohttps://www.blogger.com/profile/13717164287814132931noreply@blogger.comtag:blogger.com,1999:blog-24784219.post-77229651791664836882010-07-19T15:00:42.600-05:002010-07-19T15:00:42.600-05:00Excellent post. I agree- numbers can be misleadin...Excellent post. I agree- numbers can be misleading. It's important for companies to start thinking like customers with regards to social media. There are a number of fancy analytics programs that claim to help with assessing ROI and the effectiveness of social media campaigns, but really, it's all about the individual customer.<br /><br />- JustinJustinAtSmile.lyhttp://www.smile.lynoreply@blogger.comtag:blogger.com,1999:blog-24784219.post-35491052848836210982010-07-05T00:14:38.953-05:002010-07-05T00:14:38.953-05:00Thanks for pulling this altogether. Makes a really...Thanks for pulling this altogether. Makes a really interesting post. I’m really enjoying your blog.............Heather williamshttp://www.quscient.com/socialbeehive.htmlnoreply@blogger.comtag:blogger.com,1999:blog-24784219.post-4109050429260375732010-05-13T21:37:27.713-05:002010-05-13T21:37:27.713-05:00Hi! I like your works very much! I recently came a...Hi! I like your works very much! I recently came across your blog and have been reading along. I don’t know what to say except that I have enjoyed reading. Nice blog. 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Yes, a good rule of thumb is t...Another great post! Yes, a good rule of thumb is that quality trumps quantity at all times. You may have lots of readers/followers but no interaction, sooner or later you will lose your followers. Or those followers may not have logged on for ages.I guess this is why some companies are still reluctant to include social media in their marketing mix is because it's hard to measure the ROI, and the success of a campaign.<br />And <a href="http://sn.im/uxp1n" rel="nofollow">Social Media</a> is a great way to interact with your customer and you would really know what they think of your company or your product. And the best part is if they're happy with your product, they promote it for free.Megan Zunigahttp://budurl.com/ynfrnoreply@blogger.comtag:blogger.com,1999:blog-24784219.post-36554936873809958412010-05-11T17:18:57.924-05:002010-05-11T17:18:57.924-05:00Peter I like that! At first it just looks like mo...Peter I like that! At first it just looks like motion, but eventually you see a pattern to the movement. <br /><br />Kinda like the difference between watching a group from the outside, versus being a part of that community. You can attain the same level of understanding from the outside looking in.Mack Collierhttps://www.blogger.com/profile/02723628321171539590noreply@blogger.comtag:blogger.com,1999:blog-24784219.post-59446505800524197042010-05-11T12:13:03.603-05:002010-05-11T12:13:03.603-05:00You are right, Mack. A lot of times we loose the s...You are right, Mack. A lot of times we loose the sight of what's important focusing on the # of followers or the # of fans instead of people.Ekaterina Walterhttp://www.ekaterinawalter.comnoreply@blogger.comtag:blogger.com,1999:blog-24784219.post-74791772936256562152010-05-11T11:33:25.636-05:002010-05-11T11:33:25.636-05:00Great post!
I call this iterative trust-building...Great post! <br />I call this iterative trust-building process "entrainment" a term I borrowed from biology. It's the process by which, over time, fireflies flash in unison and clock pendulums come to swing in rhythm.Peter Hirschhttp://www.disturbingconventions.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-24784219.post-45635628401497285602010-05-10T20:10:39.925-05:002010-05-10T20:10:39.925-05:00I agree that knowing how your customers or potenti...I agree that knowing how your customers or potential customers are using social media (if, in fact, they are using social media) is an important part of the social equation. In many ways, it is as important as social media monitoring because it provides important insight into what a company should be doing with social media and what services should be used.<br /><br />cheers, Mark<br /><br /><br />Mark Evans<br />Director of Communications<br />Sysomos Inc.Mark Evanshttp://www.sysomos.comnoreply@blogger.comtag:blogger.com,1999:blog-24784219.post-19435075780103213512010-05-10T14:38:28.398-05:002010-05-10T14:38:28.398-05:00"...you should strive to understand the peopl..."...you should strive to understand the people, not the numbers"<br /><br />Agreed. The numbers really don't mean anything unless you can translate them to understand your customers and their behaviors better. That's when you can really improve your social media efforts.Elizabeth Brintonhttp://bit.ly/irgco2noreply@blogger.com